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FXTM Avis d'utilisateurs

Retour à l’avis FXTM
FXTM
4.1
Par Avis Utilisateur29

Réglementé Par:CySEC, FCA, FSC

Année de Fondation:2011

Quartier général:30 Churchill Place, London, E14 5EU, UK

Dépôt Minimum:$10

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90% of retail CFD accounts lose money

FX Empire adhère à des normes strictes de l'utilisateur passe en revue les lignes directrices éditoriales pour vous aider à prendre des décisions en toute confiance.
29 avis
Trié par :
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Tee Owuye
1/5
Fiabilité:
1/5
Plateformes:
3.0
Actifs:
3.0
Assistance:
1.0
Flee from this broker by all means - Customer service is terrible and making withdrawals is a nightmare!!

I've been a client for over 5 years. When they first started, service was top notch. It appears to have dropped significantly over the years. I recently had major issues with making a withdrawal from this broker. Firstly, I tried using a new card because the last card stopped working. Informed them of this issue - they insisted that I either use that card (because it was the one used for making the deposit) or get the bank to write them. The bank refused to write to them because they thought it was rather silly - would it not suffice that I just gave them the details of my new card or show them the cards currently attached to the account (via the banking portal)? Finally agreed to requesting a bank transfer withdrawal to my USD account. They requested for a bank statement showing my details (name, account no, etc.); I obliged to this request. 4 days passed and I still hadn't received my funds. As I write this, I am yet to receive my funds. I requested for the funds to be sent in USD (to which they initially agreed to) but after 3 days, they started asking for my NGN account - they seem to have unilaterally decided to make my transfer in NGN despite the initial agreement. I am now hoping that I just receive the full amount of funds from them (would prefer it in USD but the key thing is just receiving the money). To customer service is patchy at best these days. I had to send them several emails showing my frustration throughout this period. The worst part is, they've been completely unapologetic about this. After informing them of my decision to close my account, they sent account closing information immediately (was surprised at how quickly that came). No apologies whatsoever, they seemed too eager to see my backside. Clearly, they don't need business from retail clients; they're doing too well maybe.

J
John Youssef
1/5
Fiabilité:
1/5
Became one of the worst

This is a true review & my name is John Youssef (FXTM feel free to challenge my review if you can). The company started good started strong with professional calibers. Yet for the past 2 months I have been noticing that the staff I am dealing with have changed to unprofessional staff. 1- Major delays in updating/processing the documents; 2- If the company has queries the unorganized customer service will be asking the same content over & over the worst the queries are sent in bits & pieces; 3- Lots of follow-up needed from the client to accomplish any request. I didnt get replies on many of my emails!! 4- I have always thought that a company/account manager will call the client for issues. FXTM representative (Kahled) asked me to call him! Worst, I tried calling him 4 times in convenient timings of the day but he never picked up; 5- The company's price spread may varies suddenly specially if news are expected up to 30 points which is very challenging. Don't forget that a commission is taken on each transaction. Can't wait to withdraw my money from this company ... I have an account with another broker for 3 years now & they are really professional as for FXTM they can't go worse I believe. Professional Staff (a key strength), static (not changing) spreads & no commission. FYI: I have sent an email to the customer service of the company notifying them that I will be giving my feedback on the concerned sites.

d
doll mathew
1/5
Fiabilité:
1/5
none

They are much less than they advertise. They chase you to get all your money ( once they knew you have it ) then its very difficult to get hold of any of them especially your account manager ( he become very busy once he makes sure you have no extra money to transfer) they don't give you any advice about what to invest in, and your questions mainly not answered.

K
Kiran
1/5
Fiabilité:
1/5
I fell for these reviews

Not good spreads offered usdjpy 2.8 nzdusd 4.5 horrible spreads check the spreads before adding funds i felt very baf looking at spreads

Courtney Dexter
For 2 years now , their spreads are still bad .. horrible.. you lose more than you profit.. and this is with standard accts smh.. you cant scalp with FXTM standard or ECN. Also , when you complain about their spread they tell you to use their FXTM Pro which cost $25,000 to start trading with you. so if you cant afford $25000 you cant have 0.0pips spread. so sad
L
Liam McLean
5/5
Fiabilité:
5/5
Ultra Tight Spreads.

Their spreads are competitive as compared to other Cysec regulated brokers

M
Mike Thomsen
5/5
Fiabilité:
5/5
Regulated by CySEC and IFSC.

The broker is regulated in 2 different jurisdictions. It offers protection.

V
Villads Holst
5/5
Fiabilité:
5/5
Tight Spreads

They have good spreads

R
Rasmus Jespersen
4/5
Fiabilité:
4/5
One of the best

I had the pleasure of working with them, top notch!

V
Vinicius Carvalho
4/5
Fiabilité:
4/5
Great portfolio management

I invested an amount to the PAMM-account. The manager from the portfolio management department was very helpful...he helped with the portfolios, was describing all the strategies. I have chosen a fairly conservative strategy and what I like – I could set my stop losses. So I decided not to risk a lot. I made one withdrawal (here you need a bit of patience). Anyway…15% profit I find quite successful experience!

A
Aymon Charpie
4/5
Fiabilité:
5/5
Regulated by CySEC & IFSC

The broker is a regulated in several jurisdictions

Š
Šimon Krejcar
5/5
Fiabilité:
5/5
Have Regular Promotions

You can win great prizes in their trading competitions

A
Adam M. Kristiansen
5/5
Fiabilité:
5/5
Ideal broker for day traders as this broker allow scalping

You can maximize your profit potential by taking advantage of scalping with their low spreads 

V
Vinícius Carvalho Costa
4/5
Fiabilité:
5/5
Copy Trading Service Available

They have also provided the facility for copy trading on their MetaTrader platforms

J
Jaxon Grimwade
5/5
Fiabilité:
5/5
More Than A Dozen Countries Provided With Localized Support Services

Their support services extend to 13 different countries at the local level

J
John
5/5
Fiabilité:
5/5
FXTM

Based on my trading experience with ForexTime: - Spreads on majors are really good in contrast to the other Cysec regulated brokers (I trade on the very low spread majors). - Scalping is allowed - Webinars. They focus only on the basic themes. It’s better to make also some webinars for the experienced traders. - Support guys reply on time. - Stop levels are from 0.5 spreads - No problem with the withdrawals (I made it only through the bank).

J
Jacek
5/5
Fiabilité:
5/5
Good Affiliate tools

ForexTime has a good affiliate program! Easy to use statistical analysis and a lot of ad materials in the Personal area. I used to work with 2 companies that have affiliate programs, but trust me – FXTM guys have made really good service. It is extremely user-friendly!

t
teju
5/5
Fiabilité:
5/5
attractive Affiliate program

The conditions are similar to other companies, but with some advantages. One of the most attractive is their Affiliate program. The remuneration scheme is more profitable that the majority of brokers offers…and they are flexible with it. Withdrawals are on time without delay. In general my opinion is positive. Best of luck with your trading!

a
aiman
5/5
Fiabilité:
5/5
Great portfolio management

I invested an amount to the PAMM-account. The manager from the portfolio management department was very helpful...he helped with the portfolios, was describing all the strategies. I have chosen a fairly conservative strategy and what I like – I could set my stop losses. So I decided not to risk a lot. I made one withdrawal (here you need a bit of patience). Anyway…15% profit I find quite successful experience!

M
Mr.Fuad
5/5
Fiabilité:
5/5
successful experience as a partner

I'm working with this broker as an IB-partner. i always get my commissions in time, and if there are any questions from me or from my clients, they reply via Live-chat professionally. if there is a problem on their side they compensate it... I have never waited for an answer more than 2 minutes from their support!

R
RAJNEESH
4/5
Fiabilité:
2/5
good broker

I’m not a pro but do some good trades... I never use news trading because think it’ll never let make money at all) I use only technical things for analyzing... the execution is pretty good for me.

D
DPo
3/5
Fiabilité:
5/5
Ms

It's ok broker. I registered because of the bonus but after started trading my account was frozen and support told that there is something in terms and conditions. Not sure yet if I shall continue trading with them.

L
Lilly
5/5
Fiabilité:
5/5
Good Honest Forex Broker

FXTM is big in China and I dont know anyone who had a problem with them. They are very honest and deliver what they promise. Some brokers offer big shiny cars and holidays but you are getting cheated. These ones- prizes are smaller but trading conditions better.

J
Jason Wu
4/5
Fiabilité:
4/5
Almost perfect for me. Almost because customer support could be better.

They have all that I need to trade. The 0.1 EURUSD is a big plus. It's too bad about their customer support but its not such a big problem because i learn later that FAQ section is available and all answers i needed are there.

A
Andre G
5/5
Fiabilité:
5/5
Professional forex broker

This is a truly professional ECN forex broker with a good reputation in the industry. I was trading with another big one- I won't name the name but they were always finding ways to cheat me from taking profit. I will post an update in 6 months but so far happy.

S
Sergi Lemmens
5/5
Fiabilité:
5/5
Tightest Spreads Around

For their standard account, spread starts from less than a pip

R
Robin Myller
5/5
Fiabilité:
5/5
No Need To Deposit Minimum Amount

They don’t even ask you to make a minimum initial deposit when you open a trading account with them

R
Ryan Scott
5/5
Fiabilité:
5/5
Lots Of Nice Prizes With Their Competition

You can win lost of cash at their forex competition.

L
Levi Mulgrave
5/5
Fiabilité:
5/5
Great Customer Service

Very attentive and helpful support personnel.

C
Chris Hunter
5/5
Fiabilité:
5/5
Choice Of Fixed Or Variable Spread

You can choose between fixed or variable spread

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